For years now many columnist thought Robotic Process Automation (RPA) had the potential to replace Business Process Outsourcing (BPO) companies. RPA was supposed to be the next best thing when it comes to businesses getting more done for less money. Having computer software performing repetitive tasks that previously required an administrative employee has impacted the BPO industry in a surprisingly different way.
BPO companies by no means feel to be in competition with RPA and are actually reaping the benefits of the technology. Automating back office processes is what outsourcing is all about and RPA technology allow BPO’s to handle a much larger workload. RPA can not replace the BPO industry because outsourcing is an exchange of business services where one company pays another to do something. RPA can however assist companies in completing those processes that may or may not be outsourced.
Outsourcing companies are well known for their expertise in managing people and processes. Handling massive amounts of transactions in the most efficient way is how the BPO industry has become so successful. RPA addresses the need for BPO companies to continuously seek innovative ways to gain a competitive advantage by completing processes more accurately, in less time and at less cost. BPO companies have greatly benefited by using RPA technology to create their virtual workforce.
BPO’s will continue to implement RPA technology into their available services and reap the benefits. Outsourcing is all about cutting costs, freeing up in-house employees and increasing efficiency so RPA was really a no-brainer for the BPO industry. While RPA has definitely made some changes in the outsourcing industry it has so far been quite welcoming by BPO companies.
Whether your company is a start-up or you are part of a growing company you obviously need to hire outside help. Outsourcing internationally has been one of the easiest and most popular options of expanding business operations. The main reason for expanding business to say the Philippines or India is the amount of money you save compared to hiring in-house . A cheaper and more viable alternative to outsourcing would be to seat lease overseas.
Outsourcing is more expensive than seat leasing because you are essentially hiring a provider to complete a business process. The number of employees or man hours or even how the process gets completed is not your concern. This may sound inviting at first but you must consider the risks compared to the cheaper seat leasing option.
Seat leasing lets you take advantage of the benefits for having employees overseas while still maintaining control over your business. Most BPO companies offering outsourcing also offer seat leasing services which means your employees get to work out of world-class facilities.
Your seat lease provider can provide you a list of applicants to interview and then you can choose the right person. This makes it extremely easy for you to scale up employees quickly if your business requires it. Expect to pay no more than $250 for each workstation you need. Keep in mind these are ready to use fully furnished workstations connect to fiber internet. The seat leasing provider will even provide administrative/HR support for your remote employees for little to no extra cost. Whether you need an office full of staff or just a single employee a couple of days a week, seat leasing is the cheaper and more viable alternative to outsourcing.
Back in the 1990s, business organizations began contracting external businesses to perform their necessary tasks that are not directly related to their core competencies. This includes data mining and processing, maintenance, customer and technical support, order taking, among others. Organizations decided to move from an all-internal business structure to a partially outsourced structure for cost-saving reasons.
More than two decades later, the outsourcing industry remained as a mainstay in the industry of commerce and has shown no signs of slowing down. Offshore, nearshore, and on-shore outsourcing are the three main outsourcing options. As this business strategy becomes more and more common, entrepreneurs are realizing the true power of outsourcing — and it’s becoming less focused on cost-cutting.
While cost-saving is still a good reason for businesses to delve into outsourcing, it is no longer the primary factor that drives the decision. Tight competition forces entrepreneurs to develop their own strategies to outsmart and outperform their rivals.
Through outsourcing, businesses have an access to a global pool of talented professionals. By hiring people with an in-depth knowledge about a specific field, such as web and software development, your business can create a better product for your consumers.
An efficient business is a successful business. Most of the time, in-house employees don’t have the skill or knowledge needed to complete a task quickly. They can spend hours researching and taking in all the necessary information before they can begin working on a specific project that’s not on their level of expertise.
When you decide to outsource, you can hire someone that specializes in a certain field. These experts can accomplish tasks in a shorter amount of time compared to the regular all-around employee. In the world of commerce, time is money, and efficiency is a driving factor of a business’ success.
Non-core business functions can eat up too much of a business’ time and money. By letting external companies handle them, you can focus on the profit generating tasks that are more worthy of your time.
The notion that “outsourcing makes your customers unsatisfied” is so outdated. When done correctly, outsourcing can significantly improve your customer’s experience with your business. Of course, it all depends on the company that you choose to partner with.
Good outsourcing companies provide faster order deliveries, better process transparency, improved customer and technical support, accessibility, among others.
When you hire outsourcing companies to handle some of your operations, you’re giving your business an easier way to grow. As time goes by, your business will gain more clients. Eventually, your current workforce would no longer be sufficient in handling the demands of your customers, and you’ll have to expand.
If your firm has a fixed in-house office space, you’ll find it difficult to find space for new staff members which might force you to expand your physical office. This method is costly and inefficient. With outsourcing, you can upscale or downscale your campaign with little effort, thanks to them doing all the legwork for you.
If you’re looking to increase your business productivity, profitability, and efficiency, then outsourcing is the best option for you.
Many business owners often make the mistake of handling multiple roles in their enterprise. However, over time, this can both be inconvenient and downright impossible.
By allowing a different firm to handle some areas of the business, they are giving themselves more time to focus on their core skills. Sometimes, even the most talented entrepreneurs simply have no skill or experience in marketing. But all good business owners know that marketing is one of the main factors that gives life to their business.
This is where outsourcing comes in. Many businesses choose to hire outsourcing companies to handle their marketing and advertising department. Here are some reasons why you should start doing the same.
Outsourcing companies in the Philippines are now offering marketing services. Established agencies have large pool of marketing experts to choose from. Their employees undergo several trainings, exams, and other processes before being considered as an employee.
What this means is that your company no longer needs to do heavy recruitment work. You will have instant access to marketing experts.
Marketing agencies are focused on generating tangible results. Business owners will know all the strategies that the marketing departments roll out, and they will know what results to expect. Having a solid goal is the very nature of marketing.
By having the ability to easily assess and measure the generated results of your outsourced marketing team, you can see which techniques are effective for your business and which ones are not. It also allows you to know what your target market wants, giving you time to focus on that aspect while having experts handle everything else.
One of the main goals of an entrepreneur is to grow their business. This means hiring more people to do more tasks, thus, increasing the productivity and efficiency of their business. However, many small and medium sized enterprises are already having a hard time in making ends meet. Startups, for example, don’t have enough resources to do immediate in-house business expansions. The increase in labor, equipment, utility, and other overhead costs is too much for them to handle.
Through outsourcing their marketing department, they have the chance to expand their operations without having to spend too much money.
No matter what industry, businesses are guaranteed to face tough competition from their rivals. In the world of business, you must have that certain hook for you to get noticed by potential clients. Effective marketing strategies give your business a unique “edge” that can leverage your brand and keep it at the forefront of the competition.
As stated in point number 1, outsourcing gives you access to marketing professionals at a much lower cost. By outsourcing your marketing campaign, your business will successfully engage your customers. This will open up a new world of possibilities.
Outsourcing isn’t a “magic bullet” that will solve all of your business needs, but it does provide solutions for a lot of your problems. If you’re looking for a reliable outsourcing company in the Philippines, contact us today!