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At its core, seat leasing is renting out space in an already established office for your employees to work in. It allows those with staff but no office space to gain access to the infrastructure needed to get right into work. Your staff will gain instant access to the amenities the office provides; these, of course, change depending on who and where the seat leasing office is located. This business model works no matter where you are, as seat leasing services are available worldwide.
Before the world seemed to shut down due to the pandemic, seat leasing was a growing business solution for companies worldwide. Being able to scale their business quickly made this a favorable option. In addition, offshore seat leasing options were, and still are, available, meaning that companies building overseas teams for processes such as customer service could start immediately and quickly grow their business due to the flexibility of seat leasing solutions.
While seat leasing can be used for any type of employee, across numerous industries, customer service or call center style positions were some of the most commonplace for seat leasing. A close second would include virtual assistants. Essentially think of executive assistants but in an online capacity.
COVID essentially put these business styles on hold. Those who were already using the service stopped adding seats. In more extreme cases, these businesses pulled out their staff and allowed for work-from-home setups as long as the staff had the required tools to work from home, essentially a PC and a stable internet connection. While this situation was not ideal regarding staff oversight, some companies could get by, while others quickly found out this was not a solution to the world’s current problem. A proverbial nail in the coffin of seat leasing during the pandemic involved the downsizing of companies. Departments shrunk in order for companies to survive, meaning all the staff these companies had were unfortunately laid off, and the seat leasing was discontinued.
With restrictions winding down worldwide, more people are returning to work in their offices, seat leasing is gaining popularity once more. New businesses, particularly those in the small to mid-sized categories, are once again taking advantage of the option in order to help reduce costs.
The benefits of seat leasing have actually increased due to the economy after the pandemic. With the high barriers of entry into business, seat leasing allows newer companies to establish departments such as customer service in offshore locations without actually paying for their own building. The lowered costs of the offshore remote staff combined with the cost of seat leasing and the ability to upscale as needed means even newer companies have a chance to compete in their industries. Without needing to worry about the infrastructure, and with plug-and-play style workstations, work can begin as soon as the staff gets to their desks.
Another reason seat leasing is booming is that the flock of companies leased before the pandemic are now returning. While some are trying out other companies, others are returning to their previous partners. No matter who their chosen provider is now, the service as a whole is seeing an increase in both inquiries and clients.
Although there was a rough patch for seat leasing companies during the pandemic, like other companies that survived, they’re making a comeback in our post-pandemic world. By offering cost-effective infrastructure that’s ready to be used, seat leasing companies are staying relevant in a post-pandemic economy.