Medical Outsourcing

Let us help your business run more efficiently. Being a Doctor is hard enough, add having to deal with basic business requirements, paperwork, and changing of ICD codes, it’s worth a phone call to see if we can help.

Remote Staffing

Cloud Staffing is a broad term that just means outsourced employee or remote employee. For a fraction of the cost, you can hire encoders, support agents, virtual assistants or even higher skill level staff such as AutoCAD operators, accountants or marketing specialist. No job is too big or too small to outsource. Using the power of cloud staffing, you can take your business to the next level by operating in a quicker, smarter, and more cost-effective way.

App Development

We develop apps with your budget, vision, and goals in mind. Our expert developers have experience in creating apps that are supported in different platforms. Whether your organization is in need of a mobile app, desktop app, web app, or something entirely hybrid, our team of highly-skilled programmers and designers is here to offer their services.

Web Development

The websites that we design do more than present your business, products, and your services. We provide an approach to the web that includes a clean-look design, basic SEO optimization, and empirical interaction. We want your web to be easy so you can focus more on your work.

Call Center Outsourcing

Philippines became the #1 call center outsourcing destination, overtaking India in 2012. Since then, almost every major corporation in the world outsources their calls here. The reason for this isn’t just the tremendous cost savings but also because Filipinos speak the best English outside of the Western World, have the most neutral accents and have the most accommodating and friendly demeanor on the phone.

Software Development

Our approach to software development outsourcing is rather unique. Instead of maintaining a skeleton crew of developers waiting around for your next outsourced project, we build dedicated teams that are tailored to your needs. All our developers go through a strict recruitment and hiring process where we really focus on getting the talent that you are looking for. That being said, we do still offer project based and hourly billed development for smaller projects. Our specialties are CRM systems, Web shops, Mobile Apps and APIs to name a few.

Call Center Seat Leasing

Leasing space (seats) in an already established outsourcing facility is the best way to get up and running with the lowest cost, exposure and risk. Corporate filings, finding the right location, build-out and infrastructure costs can be timely and expensive. Instead, we recommend you start with a small team in our facility and only after stability is achieved, start looking into opening your own office. We even go a step further to offer a unique service known as a BOT (Build, Operate, Transfer) for those who would like to eventually open their own facility in the Philippines.

Digital Media Marketing

Revamp your brand awareness with our dedicated digital media pioneers. Online marketing is a tricky business and you could easily fall into the blind trial-and-error process. With us, you will have access to talented web experts who will handle your social media, PR, video-on-demand, and other digital media marketing services.

BPO Consulting

With over a decade of experience operating in India, Romania, South Africa and the Philippines, we are well equipped to help you get over the learning curve. You will for sure gain strategic advantages and huge savings by outsourcing overseas but this comes with a whole new host of other problems that you might not be aware of. This is why we recommend working with a highly experienced BPO firm who has been there and done that to minimize your risk and ensure success.

How To Motivate Your Offshore Employees

Hiring offshore employees can be a disaster if you don’t know how to properly manage them. A common misconception is that remote employees overseas work similar to outsourcing models where little to no oversight is required. Those new to offshoring quickly discover that motivating people not physically working with you will require a little more effort than you might be used to.

Some managers falsely think that money is the only tool needed to get anyone motivated to do what they need. Yeah money is a key motivator for people to search for jobs but once they land the job money will lose its value over time. Your offshore employees will be quick to quit their job if they feel uncomfortable with the working atmosphere with no regards to their salary.

It is super important for you to have a vested interest in making your offshore employees feel valued and part of the team in order for them to be as productive as possible. The output they provide is going to be directly linked to the satisfaction they have in working for your company. Your success in offshoring is going to heavily rely on the morale of your remote employees. The trick is to make them feel as if they are an integral part of the team and not just some overseas worker.

Ways To Motivate Your Offshore Employees

• Reveal Business Objectives. All staff should know the company’s greatest objectives and offshore employees are no different. Understanding how their work fits into the big picture will give them that much needed sense of accomplishment. For a real boost in motivation you can assist them in getting their professional goals aligned with the future success of the company.
• Provide Training and Professional Development. Offshore employees are eager to learn new skills that often times are not available in their home country. Employees that are offered professional development and routine training classes are sure to stay motivated in putting those newly acquired skills to work. Simple education sessions covering business etiquettes and communication improvements can go a long way in the professional growth of your overseas employee.
• Communicate Often. It is important to learn about your offshore employees interests as much as, if not more, than your in-house employees so you have a clear idea what motivates them. Being careful not to come off as a micromanager, you should be checking-in with your remote employees on a regular basis. You get the benefit of keeping your employee motivated while at the sametime getting progress updates to ensure they are on track to meet personal and company goals.
• Ensure Adequate Work Environment. Oversea remote employees might not have the required internet connection and hardware necessary to be as productive as possible. Obviously this can be extremely demotivating if they don’t have access to the tools required to complete their work. Getting your offshore employee setup in coworking spaces will greatly increase their productivity and overall satisfaction of working for your company.
• Recognize and Reward. One of the easiest ways to keep your offshore employees motivated is by publicly acknowledging their achievements. Quickly recognizing when they go above and beyond can easily be accomplished via social media, Skype or even email. These simple recognitions will have even more power if you find creative ways to tie them into bonuses and salary raises.

The limits of what can be accomplished with offshore employees is endless as long as they are motivated. The recommendations in this article are not going to result in overnight motivation but with consistency will have overseas employees eager work each and everyday. Money alone is not going to be enough to keep offshore employees excited working for you so make sure you are proactive and creative in applying different motivation techniques.

Please leave comments and suggestions about how you can motivate offshore employees: